Terms and Conditions

1. Legal Entity and Company Information

Right Tiles is a trading name of Lloyds Ceramic Limited, a legally registered business entity in United Kingdom. Our registered office address is Unit 16 & 17 Clocktower Estate, Clocktower Road,Isleworth, TW7 6GF, United Kingdom.

2. Customer Service Contact Information

For any inquiries or customer service requests, you can reach us at:
- Landline Telephone Number: 020 8560 1002
- Email Address: isleworth@righttiles.co.uk
- Full Postal Address: Unit 16 & 17 Clocktower Estate, Clocktower Road,Isleworth, TW7 6GF, United Kingdom.

3. Description of Goods and Services

Right Tiles specializes in the sale of high-quality tiles for residential and commercial use. Our product descriptions include detailed specifications, materials, dimensions, colors, and other relevant information to help you make an informed purchasing decision. Please refer to individual product pages for specific details.

4. Pricing and Taxes

All prices listed on our website are inclusive of all applicable taxes, including VAT (where applicable). The total price of your order, including any shipping fees, will be clearly displayed at checkout before you confirm your purchase.

5. Terms and Conditions of Sale

These Terms and Conditions govern all sales made through our website. By placing an order, you agree to be bound by these terms. The full Terms and Conditions are available at the bottom of our website, and you will be required to confirm your acceptance of these terms during the checkout process by ticking a box before entering your payment details.

6. Delivery Policy

We offer a range of delivery options depending on your location. Delivery times and costs are calculated based on your shipping address and are displayed at checkout. We strive to deliver your order within the estimated timeframe, but delays may occur due to factors beyond our control. You will receive a tracking number once your order has been dispatched.

7. Refund, Return, and Cancellation Policy

We want you to be completely satisfied with your purchase. If you are not, you may return the product within 14 days of receipt for a refund or exchange, subject to our return policy. Please note that certain items may be non-refundable, and these will be clearly marked on the product page. Customers are responsible for return shipping costs unless the product is faulty or damaged.

**Important:** If you do not offer refunds or allow order cancellations, this must be explicitly stated on your website and highlighted during the checkout process.